Privacy Policy

1. Information We Collect

We may collect information that you voluntarily provide to us through the Website, by telephone, email, text message, or other communications.

Depending on how you interact with HWT Construction, this information may include:

• Name
• Email address
• Telephone number
• Property or project address
• Service location
• Information about your roofing, siding, gutter, window, storm damage, or other construction needs
• Appointment or inspection information
• Information you include in contact forms or messages
• Communication preferences
• Email or SMS marketing preferences
• Photographs, documents, or project information you voluntarily provide
• Other information necessary to respond to your request or provide services

You are not required to provide personal information simply to browse the Website.

Certain information may be required if you want us to contact you, schedule an inspection, prepare an estimate, or provide a requested service.

2. Information Collected Automatically

When you visit the Website, certain technical information may be collected automatically through cookies, analytics technologies, server logs, and similar tools.

This information may include:

• IP address
• Browser type
• Device type
• Operating system
• Approximate geographic location derived from your IP address
• Referring website or source
• Pages viewed
• Date and time of visits
• Time spent on pages
• Links or buttons clicked
• General Website interaction and performance information

We may use this information to understand how visitors use the Website, improve Website performance and usability, measure marketing effectiveness, detect technical problems, and help protect the Website from fraud or misuse.

3. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to provide Website functionality, remember preferences, analyze traffic, understand Website usage, improve our services, and measure the effectiveness of advertising or marketing campaigns.

Some cookies may be placed by third-party service providers that help us operate, analyze, advertise, or improve the Website.

Depending on your browser and device, you may be able to block, delete, or restrict cookies through your browser settings.

Disabling certain cookies may affect Website functionality.

4. Analytics and Advertising Technologies

We may use third-party analytics, advertising, attribution, and performance tools to better understand Website traffic and the effectiveness of our marketing.

These services may collect information about Website visits, interactions, devices, and traffic sources using cookies, pixels, tags, or similar technologies.

Depending on the technologies implemented on the Website, these providers may include services such as Google and other advertising, analytics, or marketing platforms.

Information collected through these services is subject to the applicable provider's privacy practices as well as applicable law.

5. How We Use Your Information

HWT Construction may use personal information to:

• Respond to questions and inquiries
• Schedule inspections or appointments
• Prepare or follow up on estimates
• Provide requested construction or restoration services
• Communicate regarding an existing or potential project
• Provide customer service
• Send appointment reminders and project updates
• Communicate regarding storm damage or restoration work
• Assist with documentation relating to an insurance claim when requested
• Process or coordinate transactions associated with our services
• Maintain business and customer records
• Improve our Website, services, and customer experience
• Analyze Website traffic and marketing performance
• Prevent fraud, misuse, or security incidents
• Comply with legal and regulatory obligations
• Protect our rights, property, customers, and business
• Send marketing communications when permitted by law and consistent with your communication preferences

We may also use information for other purposes disclosed to you at the time the information is collected.

6. SMS and Text Message Privacy

If you voluntarily provide your telephone number and opt in to receive SMS or text messages from HWT Construction, we may use your number to send communications you have authorized.

These communications may include appointment reminders, estimate follow-ups, project updates, service communications, and, where separately authorized, promotional or marketing messages.

Mobile information will not be sold or shared with third parties for their own marketing or promotional purposes.

We may share information with service providers that help us deliver text messages and related communications, but only as reasonably necessary to provide those services on our behalf.

Consent to receive marketing text messages is not a condition of purchasing goods or services from HWT Construction.

Message frequency may vary. Message and data rates may apply.

You may opt out of marketing text messages at any time by replying STOP. You may reply HELP for assistance or contact HWT Construction directly.

Opting out of marketing text messages does not prevent us from contacting you through other methods when necessary regarding an active project, transaction, or service request and otherwise permitted by law.

7. Email Communications

If you voluntarily subscribe to promotional emails, request information, or provide your email address while communicating with us, we may use your email address to provide relevant communications.

Marketing emails may include an option to unsubscribe.

Even after unsubscribing from marketing communications, you may continue to receive transactional or service-related emails regarding an active inquiry, appointment, estimate, contract, project, payment, warranty, or other customer relationship.

8. How We Share Information

HWT Construction does not sell personal information in exchange for money.

We may share information with trusted third parties when reasonably necessary to operate our business, provide services, or fulfill your requests.

These parties may include:

• Website hosting and technology providers
• Customer relationship management providers
• Email and communication platforms
• SMS and telecommunications providers
• Analytics providers
• Advertising and marketing service providers
• Payment or financing service providers
• Contractors, subcontractors, suppliers, and service partners when necessary for a project
• Professional advisers such as attorneys, accountants, or insurers
• Government agencies or other parties when required by law

These providers may receive information necessary to perform services on our behalf.

We may also disclose information if reasonably necessary to comply with applicable law, respond to lawful legal process, investigate fraud or security incidents, enforce agreements, or protect the rights, safety, and property of HWT Construction, our customers, or others.

9. Insurance-Related Information

If you request assistance with a storm-damage or insurance-related project, you may voluntarily provide information concerning your property, insurance claim, damage, adjuster communications, or related documentation.

We may use this information to evaluate construction needs, prepare estimates, document property damage, communicate regarding restoration work, and coordinate with you or other parties involved in the project when authorized or otherwise permitted by law.

HWT Construction is not an insurance company, and providing insurance-related information to us does not guarantee insurance coverage or claim approval.

10. Financing

The Website may provide information about financing options or connect visitors with third-party financing providers.

If you choose to apply for financing through a third-party provider, information submitted directly to that provider is governed by the provider's privacy policy and terms.

HWT Construction does not control the privacy or security practices of independent third-party financing providers.

We encourage you to review the applicable provider's privacy policy before submitting sensitive financial information.

11. Third-Party Websites

Our Website may contain links to third-party websites, social media services, mapping services, financing platforms, manufacturers, suppliers, or other external services.

HWT Construction is not responsible for the privacy practices, security, content, or policies of third-party websites.

When you leave our Website, we encourage you to review the privacy policy of the website or service you are visiting.

12. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no website, electronic transmission, database, or storage system can be guaranteed to be completely secure.

You should use appropriate caution when transmitting personal information online.

Please do not submit Social Security numbers, complete financial account information, passwords, or other highly sensitive information through general Website contact forms.

13. Data Retention

We may retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain business and project records, satisfy contractual obligations, resolve disputes, enforce agreements, comply with applicable legal requirements, and protect legitimate business interests.

Retention periods may vary depending on the type of information and the nature of your relationship with HWT Construction.

14. Your Privacy Choices

Depending on your relationship with HWT Construction and applicable law, you may contact us to request that we:

• Update or correct certain personal information
• Remove you from marketing email communications
• Stop marketing SMS communications
• Answer questions about information we maintain about you
• Consider a request to delete certain personal information

Certain information may need to be retained for legal, contractual, accounting, warranty, fraud-prevention, dispute-resolution, or legitimate business purposes.

To make a privacy-related request, contact us using the information provided at the bottom of this Policy.

We may take reasonable steps to verify a request before acting upon it.

15. Children's Privacy

The Website and HWT Construction's services are intended for adults seeking construction, roofing, property improvement, or related services.

We do not knowingly collect personal information from children under the age of 13 through the Website.

If we become aware that personal information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to delete it.

16. Do Not Track and Browser Privacy Controls

Some web browsers and devices provide “Do Not Track” or similar privacy signals.

Because there is not a universally implemented standard governing all such signals, our Website may not respond to every browser-based privacy signal.

Where applicable law requires recognition of a particular legally recognized privacy preference signal, we will endeavor to handle that signal as required.

17. Business Transfers

If HWT Construction is involved in a merger, acquisition, reorganization, financing, sale of assets, or other business transaction, information maintained by the business may be transferred as part of that transaction, subject to applicable law.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our Website, services, technology, business practices, or legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage visitors to periodically review this Privacy Policy.

19. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or information you have provided to HWT Construction, please contact: